Hilton Queenstown Resort & Spa

Great location, magnificent views.

One of the workers Yannick, he was absolutely amazing! He made our stay feel Soo welcoming, very kind, helpful, and such amazing service! He definitely deserves a raise. He made our stay feel better. Also Peggy who I seen at the front desk, she was very lovely! My son is autistic and everyone was Soo very accommodating! We flew to Queenstown for his birthday and the Hilton was perfect for his stay. Overall the whole stay was amazing, only thing I'd say is probably provide more cutlery but other then that, service, the place, the wakatipu grill, absolutely amazing. Will be staying there more often when we go back.

Amazing staff - Amazing location- Easy Check in and out. Hotel design so warm and welcoming- foyer. Amazing seating area.Valet service for parking made it easy to leave and return with the children and luggage.

From the moment we arrived staff came out to greet us both. Smooth move with luggage escorted to our suite. We had a spa treatment booked in the evening and the ladies were so professional both Michelle and Maykua, beautiful spa and staff exceptional. Stayed for 2nights over looking the lake and mountains, lovely appointed 1 bedroom suite, heating and lighting perfect. Large bathroom and under floor heating. Breakfast was included and it was equally first rate. Great selection and ability to order own off menu eggs benedict highly recommend, this also looks over the lake and you can have dinner and lunch as well( the staff at breakfast are to be commended so efficient and kind).The pool(25 metres) warm, however can still do laps, jacuzzi and gym facilities are all great love you can access gym 24/7 and pool till 10pm👏👏 loved out stay and will be back. On checking out the lovely Mohammed and Bastien, assisted with accounts and bags to car. Ever moment was perfect.

Having just returned from a two week trip to Brisbane and Sydney prior to our Queenstown trip and previously staying at a similar level of accommadation, what made our Hilton Queenstown stay stand out was the quality of the service from the staff. EVERY interaction with a staff member, even if just in the hallway or lift in passing, was was an experience of warm friendly smiling service, a genuine sense of caring that our needs were well met and that we were enjoying our stay. Full credit to all of your staff ...... and a big pat on the back for the person responsible for implementing your excellent staff training program. Its working!! We also enjoyed both the spacious and comfortable bedroom and bathroom facilities. Superbly well presented, neat, very clean and well presented. Super comfortable bed made for great sleep in a nice quiet, peacefull environment.